I tried to create an account, but it said that an account already exists. What should I do?

This usually means you’ve already created an account, but haven’t verified your email yet.

Check the email address you registered with for the "Activate Your New eLotus Account" verification email. If it's not in your inbox:

• Gmail users: check the Promotions tab
• Other users: check your Spam or Junk folder

Click the link in the email to verify your account and complete the setup.