Frequently Asked Questions - My Account

Having trouble logging in?

1. Make sure you're using your correct username, not your email. Sometimes browsers auto-fill your email instead.

2. If you forgot your username, retrieve it by clicking here, then enter your email on the next page. After finding your username in the email, try using it to log in again.

   

3. If you forgot your password, you can also reset it: Reset password instructions

This usually means you’ve already created an account, but haven’t verified your email yet.

Check the email address you registered with for the "Activate Your New eLotus Account" verification email. If it's not in your inbox:

• Gmail users: check the Promotions tab
• Other users: check your Spam or Junk folder

Click the link in the email to verify your account and complete the setup.

To update or add information for your acupuncture license:

1. Click My Account, then select My Profile
2. Click license information
3. Enter or update your license details, then click Save (at bottom of page) to confirm changes.

1. Click here and enter your username or account email. You’ll receive an email with a one-time reset link (valid for 24 hours).
2. In the email, click the one-time reset link Reset Password to access your account.
3. Go to My Account, select My Profile, then click account.
4. Enter and confirm your new password, then click Save at the bottom of the page.