Frequently Asked Questions

Click on the "Forgot password/username?" link on the homepage, enter your username or email address in the required field and click "E-mail new password." An email with a link to reset your password will be sent to you.

Yes, our courses are approved for CEUs/PDAs in the U.S. and Canada. For specific course approval by CA, FL, IL, and TX Acupuncture Boards, and by NCCAOM, CTCMA, ABORM, and IVAS, please check the course descriptions.

Live seminars and live webinars are 8 units per course.

Distance learning online courses vary in the number of units depending on the length of the course.

Lotus courses are approved by CA, FL, IL, and TX Acupuncture Boards, and by NCCAOM, CTCMA, and IVAS. For specific course approval, please check the course descriptions.

*Receive your full tuition back in the form of a gift certificate good towards the purchase of herbs. Except for the Hands-On Pulse Taking Workshops.

Registering / purchasing a course is easy. All you need is a FREE eLotus account. Click here to sign up for an account.

All courses are listed under the Acupuncture CEUs tab on the navigation bar by their type of courses.

Click the following links to register for a particular type of courses:

• Live CEU Seminars
• Live CEU Webinars
• Distance Learning CEU Video Courses
• Distance Learning CEU Audio Courses
• Distance Learning CEU Articles

Webinar Weekdays and TCM Wisdom Tube are FREE - Just log in to your eLotus account and access them now!

Once you have finished adding to the shopping cart the courses you would like to take, start the checkout process by clicking on the "Checkout" button from the "My Shopping Cart" page or by clicking on the "Checkout" link in the Shopping Cart box (light green block) on the right hand column.

For New Customers
On the checkout page, under "Customer information" enter a valid E-mail address, username, and password. (Please enter an E-mail that you check regularly; your eLotus account is linked to this E-mail.) Under "License information," enter your first name and last name exactly how you would like it to appear on your Certificate of Completion.

For Existing Customers
Please log in to your eLotus account by entering your Username and Password in the grey box on the right hand column. This will add your new courses to your existing account. Having just one account will make it easier for you to see all your Active Courses, track how many CEUs you have collected, and check your past order history.

We currently accept Visa and MasterCard. Charges will be in USD.

After purchasing a course, click on "My Active Courses". This will take you to page with a list of all the courses that you currently have access to. Find the course you would like to access and click on the course name. This will then open up the blue course access page for that course.

On the blue course access page, you will find the information and links you need to access the course, to download the course lecture notes (if available), and to take the CEU quiz (if applicable). In addition, when applicable, it has information about your gift certificate and free online access to the Lotus Clinical Manual of Oriental Medicine.

For Live Seminars and Webinars, the course page expires 2 weeks after the webinar weekend.
For Online Courses, the course page expires 4 months after the date of purchase.

To access the CEU quiz for the course you've purchased and completed, click on "My Quizzes". You will find a list of all the quizzes for the courses you've purchased here. To start taking the quiz for a specific course, just click on the name of that course.

In order to receive your CEUs, you must pass the quiz with 70% or higher.

CEU quizzes for Live Webinars are available from the day of the webinar until 2 weeks after the webinar weekend.
CEU quizzes for Distance Learning Courses are available for 4 months starting from the day of course purchase.

Expiration dates of the quizzes are listed next to the quizzes.

After you've passed your CEU quiz with 70% or higher, click on "My CEUs". On this page, you will find a list of all the quizzes you have attempted, failed, or passed. Next to the course name of the quiz that you have just passed, you will find a link titled “Awaiting Course Evaluation.” It is required by licensing boards that participants complete a Course Evaluation prior to receiving their Certificate of Completion. Click on the link to fill out the Course Evaluation.

Once you've completed the Course Evaluation, click on "My CEUs" again. Now you will find next to the course name the link "View/Print Certificate." Click on this link to access your Certificate of Completion in pdf format. Remember to save/print a copy of this certificate for your records.

In order to make our Live Seminars and Webinars affordable, our sponsor gives the full amount of your paid tuition back to you in the form of a gift certificate.*

The gift certificate is good towards the purchase of high-quality herbal extracts from our sponsor. Click here for more information on the gift certificate.

*Excludes the Hands-On Pulse Taking Workshop

Using your gift certificate is easy. Our sponsor will have the amount of your gift certificate on file for you.

For Live Seminars: Place an herbal order of $200 or more and your gift certificate amount will be deducted from the order. You can either place your order during that weekend at the seminar or place your order at a later date; however, there is usually an herbal special during the seminar weekend. Gift certificates expire 2 weeks after the seminar weekend.

For Live Webinars: Place an online herbal order of $200 or more and your gift certificate amount will be deducted from the order. The online order link will be provided to you during the webinar. Your gift certificate coupon code will be emailed to you on the Saturday of your webinar weekend. Gift certificates expire 2 weeks after the webinar weekend.

Live seminars and webinars: Cancellation must be submitted in writing no later than the Monday before your registered seminar/webinar weekend. All requests for cancellation will incur a $25 processing fee and will be processed after the event. The $25 processing fee will not be included in the gift certificate amount.

There is no cancellation (refund / transfer) for the Hands-On Pulse Taking Workshop.

Lotus reserves the right to cancel classes in cases of unexpected circumstances. In such cases, a full refund of the tuition will be issued.

Online courses and lecture notes: Distance learning courses and lecture notes are immediately accessible upon completion of purchase. As such, these courses/lecture notes are non-refundable

The drug-herb reference guide set refers to the Clinical Manual, CD Manual, and Mini Manual of Oriental Medicine. Click here for more information.

The Lotus Clinical Manual of Oriental Medicine is an herbal reference guide of comprehensive information compiled from experts in the field of TCM on proprietary herbal formulations. Information on each of the herbal formulas include Balance Method acupuncture points by Dr. Richard Tan; auricular acupuncture points by Dr. Li-Chun Huang; pulse diagnosis by Dr. Jimmy Chang; and nutritional advice by Dr. Maoshing Ni. Beyond the formula monographs, this reference guide also includes a Symptom-Disease Index, Chinese Diagnostic Index, and a Drug-Herb Index by Dr. John Chen where you can find no where else.

The CD Manual of Oriental Medicine is the full electronic version of the Clinical Manual for instant reference, search, and/or printing ease.

The Mini Manual of Oriental Medicine contains the formula ingredients, functions, and acupuncture points distilled into the most accessible pocket format.

The complete Clinical Manual of Oriental Medicine set is FREE (a $50 value) with each paid Live Seminar registration.

Online access to the Clinical Manual of Oriental Medicine is FREE with each paid Live Webinar registration or Distance Learning Course purchase.

Click here for more information.

We can provide you with another copy of your certificate of completion; however, there is a retrieval fee of $25.

The CEU certificate is a universal certificate which includes all the required CEU information from various licensing boards. As long as your licensing board is listed under the Provider's signature, it is approved for the course.

This issue typically occurs in the Firefox browser after recently downloading Adobe Flash. To resolve the issue of viewing any videos in Firefox, delete the new Adobe Flash or update RealPlayer. Then, update "Adobe Add In" after running the diagnostic test.

Click here to run a diagnostic test to ensure your computer and network connections are properly configured and to test your internet speed.

Yes! Click here to see a list of courses that have safety/ethics points. To see the exact number of credits that satisfy this category, please click on the name of the course.

1. Log into your eLotus account
2. Click on "My Active Courses"
3. Use the filter at the top of the page to select what type of course you would like to access. Then click "Apply"
4. Click on the course title to open the blue course access page
5. From the blue course access page, you can access the course, download the lecture notes, and take the quiz.

Please note, webinar meeting rooms open 30 minutes prior to the start of the course, so you can log in at 8:30 a.m.

Click here to watch a video on how to log in to a webinar.

Evergreen Herbs will send an email a week after purchasing the FAP with more information about your gift certificate.

Live seminars, or LotusCEUSEMINARS, are classes you travel to and attend in person. These courses are held during the weekends from 9 a.m. to 6 p.m. (Pacific Time) and are approved for 8 units each day

Click here to see a list of our current Live Seminars

You will receive your certificate of completion on the day of the live seminar.

You can register for a live seminar up until the day of the class, upon space availability. However, if you register after the Thursday before the seminar weekend, your CEU/PDA certificate of completion might not be available for you on the day of the seminar when you sign in.

Yes, you are able to register on-site, upon space availability. However, there is a $25 on-site registration fee that is not included in the gift certificate. In addition, you will not receive your certificate of completion on the day of the seminar; it will be emailed to you at a later date.

Our seminars are typically held at our Seminar Office in the City of Industry, CA. For specific locations of seminars, please visit the course description pages.

The seminar is from 9 a.m. to 6 p.m. (Pacific Time)

Live webinars, or LotusCEUWEBINARS, are classes you attend live via the internet. These courses are held during the weekends from 9 a.m. to 6 p.m. (Pacific Time). Live webinars are approved for 8 units each day.

Please note, to receive CEUs/PDAs for Lotus Live CEU Webinars, attendees MUST be logged in on the day of the scheduled event during the specified date and time. No exceptions. For those who did not attend the webinar during its scheduled date and time, but only watched it during the two-week extended viewing period, the CEU certificate generated by taking the course quiz is INVALID. eLotus and CEU accreditation boards do not recognize CEU certificates unless there is a record of attendance on the day of the scheduled webinar.

Click here to see a list of our current Live Webinars

Click here to see a FREE webinar demo

To see how a webinar work, click here to watch a Webinar Demo. If you can see and hear the demo, your computer is compatible to watch our webinars.

In addition, you can click here to run a diagnostic test to ensure your computer and network connections are properly configured and to test your internet speed before registering for a webinar.

For best audio and video stability, we recommend using Mozilla Firefox with wired internet connection.

On the day of your registered webinar, log in to the webinar meeting room by following the steps below:

1. Log into your eLotus account
2. Click on "My Active Courses"
3. Click on the course title of the webinar to open the blue course access page
4. Click on the green "Click to Watch Webinar" button at the top of the blue course access page next to the name of the webinar
5. You are automatically logged in!

Webinar meeting rooms open 30 minutes prior to the start of the course, so you can log in at 8:30 a.m.

Click here to watch a video on how to log in to a webinar.

For the webinars in which the speaker is onsite to answer questions, the moderator will provide an e-mail address for you to email your questions. The speaker will answer questions as time allows. In addition, you will be able to ask questions to your fellow colleagues in the public chat.

Our webinars are broadcasted live; therefore, they cannot be paused, stopped, rewound, fast forwarded, or replayed.

However, after each webinar you will receive 2-week access to the recording, at which time you can pause, stop, rewind, fast forward, or replay the recording. An email will be sent to you the Monday after the webinar when it is read.

In addition, some of our webinars are recorded and available as Video Recordings. With these recordings, you are able to view the courses at your own pace. Click here to see available video recordings.

Lecture notes for webinars will be available no later than the Thursday before the webinar weekend. The link to access and download the lecture notes is on the blue course access page for that webinar.

To access and download the lecture notes, follow the steps below:

1. Log into your eLotus account
2. Click on "My Active Courses"
3. Click on the course title of the webinar to open the blue course access page
4. Click on the "Lecture Notes" logo to start downloading the lecture notes

To receive CEUs/PDAs for webinars, regulatory boards require attendees to be present the day of the event, then pass a short course quiz with 70% or higher and complete a required course evaluation. Once you have passed the course quiz and completed the required course evaluation, your Certificate of Completion is immediately available for you to print. You will have 2 weeks after the webinar to pass the quiz, complete the course evaluation, and print/save a copy of your certificate of completion. (There will be a $25 retrieval fee for requests to access the quiz and/or certificate of completion after the 2-week period.)

You have 2 weeks after the webinar to complete and pass the quiz to receive CEUs/PDAs and obtain your Certificate of Completion.

To access the course quiz, click on "My Quizzes". You will find a list of all the quizzes for the courses you've purchased here. To start taking the quiz for a specific course, click on the name of that course.

Quizzes for live webinars are available starting the day of the webinar and open for 2 weeks after the webinar. During the 2-week period, you have unlimited attempts to pass the quiz.

Your certificate of completion is available for you to print and download once you pass the course quiz and complete the required course evaluation. The certificate is accessible for 2 weeks after the webinar, so make sure to print/save a copy for your records. (There will be a $25 retrieval fee for certificates after the 2-week period.)

The recording for the webinar will be available no later than the Tuesday after the webinar weekend. When the recording is available, the link to access the recording can be found on the blue course access page for that webinar. (Course access pages for registered webinars are listed in "My Active Courses".)

Accrediting boards require some form of assessment to ensure that course objectives have been met; therefore, in order to receive CEUs/PDAs a quiz is required.

You can register for a live webinar up until the day of the class, upon space availability.

Webinars are from 9 a.m. to 6 p.m. (Pacific Time). Meeting rooms open at 8:30 a.m.

Lotus live webinars are web-based. You only need to have internet access (see note below regarding connection speed) and a web browser such as Windows Internet Explorer or Mozilla Firefox (recommended). No special software download is required to attend the webinars. It is 100% browser-based.

Click here to run a diagnostic test to ensure your computer and network connections are properly configured and to test your internet speed.
Click here to watch a FREE webinar demo. If you are able to view the demo, your computer is compatible to watch our webinars.

For best sound levels, we recommend that you use an external computer speaker for your volume control. In addition, we recommend laptop users to have a headset ready as well.

For bandwidth optimization, we suggest having only one browser open for the entire length of the webinar. This will enhance the flow of images from the webinar and maintain the responsiveness of your screen controls. It is also recommended that you do NOT browse the internet while attending the webinar.

To use your iPad or iPhone to join us for a Live Webinar, please download and install the FREE Adobe Connect Mobile App from App Store.

To use your Android mobile phone or tablet, please download the FREE Adobe Connect Mobile App from Google Play.

On the day of your registered webinar, log in to the webinar meeting room by following the steps below:

1. Log into your eLotus account
2. Click on "My Active Courses"
3. Click on the course title of the webinar to open the blue course access page
4. Click on the green "Click to Watch Webinar" button at the top of the blue course access page next to the name of the webinar
5. You are automatically logged in!

To use your iPad to watch a video recording, please download and install iSwifter Games Browser (This App is to play Flash files and to play games too).

iSwifter Games Browser is a $9.99 iPad web browser with built-in Flash support. If you’re hesitant to try out iSwifter, you are able to download and test it out for 30 minutes before you need to upgrade to the premium version.

You have immediate access to any distance learning course you purchase. To get started, just follow the steps below:

1. Log into your eLotus account
2. Click on "My Active Courses"
3. Click on the course title to open the blue course access page of the distance learning course
4. Click on the links on the blue course access page to start taking your course!

To receive CEUs/PDAs for distance learning courses, you will need to pass a short course quiz with 70% or higher, and complete a required course evaluation. Once you have passed the course quiz and completed the required course evaluation, your Certificate of Completion is immediately available for you to print. You will have 4 months from the day of your purchase to pass the quiz, complete the course evaluation, and print/save a copy of your certificate of completion.

Your certificate of completion is available for you to print or download once you pass the course quiz and complete the required course evaluation survey. Make sure to print/save a copy of the certificate for your records. Access to the certificate expires when your course expires. (There will be a $25 retrieval fee for certificates after your course expiration.)

Distant learning courses are online, on-demand courses you take at your own time and pace. We have 3 different types of distance learning online courses - 1) Video Recordings, 2) Audio Recordings, and 3) CEU Articles.

Most distance learning online courses are approved for CEUs/PDAs. The number of units approved for these courses vary depending on the length of the course. For the number of units approved for a specific distance learning course, please check the course description page.

Distance learning video courses are on-demand recordings of our past seminars and webinars. You can watch these recordings at your own pace, and just like a real video or DVD, you have the options to forward, rewind, pause, or stop the recordings at any time.

There are 2 types of distance learning video recordings:

1. Adobe video recordings:
   • Direct, uncut recordings of our Live webinars and do not have CEUs.
   • See a sample Adobe video recording.
2. Presenter video recordings:
   • Edited recordings of our Live seminars and webinars and are available with CEUs.
   • See a sample Presenter video recording.

Click here to see available Video Recordings.

Audio recordings are recordings of our past seminars and webinars that you listen to at your own convenience. You can listen to the recordings either online or download them as mp3 audio tracks to listen to them whenever and wherever you are.

Click here to see available Audio Recordings.

CEU articles are articles written by our Lotus speakers on various topics. You can read these articles online, or download and save these articles as pdf files.

Click here to see available CEU Articles.

Distance learning video courses are not downloadable. You will, however, have 4 months of unlimited access to your purchased video recording(s).

Yes, lecture notes are included with the video and audio recordings. The link to download the lecture notes can be found on the blue course access page for that course.

To access and download the lecture notes, follow the steps below:

1. Log into your eLotus account
2. Click on "My Active Courses"
3. Click on the course title of the webinar to open the blue course access page
4. Click on the "Lecture Notes" logo to start downloading the lecture notes

You will have 4 months from the date of purchase to access a distance learning course. For distance learning courses with CEUs/PDAs, this includes passing the course quiz, completing the course evaluation, and printing/saving your certificate of completion.

Distance learning video courses are web-based. You only need to have internet access (see note below regarding connection speed) and a web browser such as Windows Internet Explorer or Mozilla Firefox (recommended). No special software download is required to watch these video recordings. It is 100% browser-based.

Click here to run a diagnostic test to ensure your computer and network connections are properly configured and to test your internet speed.
Click here to watch a FREE webinar demo. If you are able to view the demo, your computer is compatible to watch these recordings.

To just listen to the audio recordings, you do not need any program or software, just speakers or a headset.

To download the audio recordings, you will need an unzip program to unzip the file and an mp3 player to play the audio tracks.
If you do not have an unzip program, click here for a free download of WinZip.
If you do not have an mp3 player, click here for a free download of Windows Media Player.

In order to read the CEU articles, all you need is Adobe Reader.

If you do not have one, click here for a free download of the Adobe Reader.

To use your iPad to watch a video recording, please download and install iSwifter Games Browser (This App is to play Flash files and to play games too).

iSwifter Games Browser is a $9.99 iPad web browser with built-in Flash support. If you’re hesitant to try out iSwifter, you are able to download and test it out for 30 minutes before you need to upgrade to the premium version.

LotusWEBINAR Weekdays are our 1-hour webinars that occur during the week, and are completely FREE. During this hour, a seasoned TCM practitioner shares with you their clinical expertise. These webinars are great ways for you to take a sneak preview of upcoming classes and speakers.

Click here to see our Upcoming LotusWEBINAR Weekdays Schedule.

Sign up to receive our weekly invitations to these FREE 1-hour webinars.

No, registration is not necessary for Webinar Weekdays courses. All you need is an eLotus online account. Click here to sign up for a FREE eLotus account.

At the scheduled time of the Webinar Weekday, join the webinar by following the steps below:

1. Log into your eLotus account
   (Don't have an account? Click here to sign up for a Free account.)
   
2. Go to the Webinar Weekdays page under Free Stuff, or click here
3. Click on the webinar's course name in the calendar
4. In the pop-up bubble, click on "Launch Course" to open the course page for that webinar
5. Click on the "Click to Watch Webinar" green button at the top of the course page next to the name of the webinar
6. You are automatically connected to the 1-hour free Webinar Weekday!

If lecture notes are available, a link to download the lecture notes will be provided on that Webinar Weekday's course access page. Lecture notes are usually available 1-2 days before the webinar.

To access a Webinar Weekday's lecture notes, follow the steps below:

1. Log into your eLotus account
   (Don't have an account? Click here to sign up for a Free account.)
   
2. Go to the Webinar Weekdays page under Free Stuff, or click here
3. Click on the webinar's course name in the calendar
4. In the pop-up bubble, click on "Launch Course" to open the course access page for that webinar
5. Click on the "Lecture Notes" logo to start downloading the lecture notes
6. Print or save a copy of the notes to your computer!

Webinar Weekdays are broadcasted live so you will need to log in at the designated time in order to watch the webinar.

However, many of our Webinar Weekdays are recorded and available for you to view, FREE, on our TCM Wisdom Tube.

Webinar Weekdays are web-based. You only need to have internet access (see note below regarding connection speed) and a web browser such as Windows Internet Explorer or Mozilla Firefox (recommended). No special software download is required to attend the webinars. It is 100% browser-based.

Click here to run a diagnostic test to ensure your computer and network connections are properly configured and to test your internet speed.
Click here to watch a FREE webinar demo. If you are able to view the demo, your computer is compatible to watch our webinars.

The TCM Wisdom Tube is recordings of our past 1-hour LotusWEBINAR Weekdays that are FREE for you to watch.

To access the TCM Wisdom Tube recordings, just sign up for a FREE eLotus account. Click here to join eLotus and start watch watching FREE recordings now.

To watch FREE 1-hour recordings on our TCM Wisdom Tube, just follow the steps below:

1. Log into your eLotus account
   (Don't have an account? Click here to sign up for a Free account.)
   
2. Go to the TCM Wisdom Tube page under Free Stuff, or click here
3. Click on the "Launch Course" link next to the course title you would like to watch to open the blue course access page for that recording
4. Click on the green play button next to "Video Access" to start the free 1-hour recording!

If lecture notes are available, a link to download the lecture notes will be provided on that TCM Wisdom Tube recording's course access page.

To access a recording's lecture notes, follow the steps below:

1. Log into your eLotus account
   (Don't have an account? Click here to sign up for a Free account.)
   
2. Go to the TCM Wisdom Tube page under Free Stuff, or click here
3. Click on the "Launch Course" link next to the course title you would like lecture notes
4. Click on the "Lecture Notes" logo to start downloading the lecture notes
5. Print or save a copy of the notes to your computer!

No special software is required to watch the recordings. Lotus TCM Wisdom Tube recordings are web-based. You only need to have internet access (see note below regarding connection speed) and a web browser such as Windows Internet Explorer or Mozilla Firefox (recommended). It is 100% browser-based.

Click here to run a diagnostic test to ensure your computer and network connections are properly configured and to test your internet speed.
Click here to watch a FREE webinar demo. If you are able to view the demo, your computer is compatible to watch the recordings.