If you're attempting to request a new password but receive a message indicating that the email address does not exist, or if you attempt to create a new account but are informed that the email address is already taken, this indicates that you may already have an account that has not yet been activated.
After creating a new account, a message will prompt the user to verify their email address by clicking a link sent to their inbox. The subject of the email will read "Activate Your New eLotus Account". In the event that you do not locate this email in your inbox, kindly check your spam, junk, and promotions folders.
If you are still unable to locate the email, perform a quick search in your inbox for the subject line "Activate Your New eLotus Account"