Frequently Asked Questions - Account Basics

If you attempted to request for a new password and it says the email doesn't exist or tried creating another new account but it says the email address is already taken, this means that you already have an account but it has not been activated yet.

After creating a new account, a message appeared asking the user to verify their email address with a link that was sent to their inbox. The email subject is "Activate Your New eLotus Account". If you did not find this email in your inbox, please check your spam, junk, and promotions folders.

If you are still unable to find the email, do a quick search for "Activate Your New eLotus Account" in your email.

If you are having trouble logging in, please click here to reset your password and/or have your username emailed to you.

An email containing your username and a link to reset your password will be sent to you. To reset your password, click on the link in your email. This link is a one-time login and will expire after 24 hours.

After clicking on the link, please change your password once you are in your account by clicking on "My Profile". Enter your new password in the "Password" box and "Confirm Password". Finally, click "Save".

Are you having trouble with your account in which every time you log in, it says password or username is incorrect? You've already reset your password and typed your credentials exactly as is but it still does not let you back in.

If so, the first thing to do is double check your username. Go back to the email received when trying to reset your password to verify your username. In 99% of these cases, the username is not entered correctly (most people accidentally type in their email address instead of their username).

If that still does not work, double check that your credentials are being typed in correctly. Remember, the username and password terminals are case sensitive.