Frequently Asked Questions - My Orders

1. Click My Account, then select My Orders.
2. Select the order number to view your purchased courses.
3. To print the invoice, click Click to open a window with a printable invoice, then in the new window scroll down and click Print Invoice.

Check My Account › My Active Courses for all your active courses.

Don’t see your course listed?

• If you just bought it: Email us at info@elotus.org for quick help.
• If you bought it a while ago: The course may have expired.

How to check if your course has expired:

1. Go to My Account › My Orders to find the order date.
2. Check the course type:
• Distance Learning: Access ends 6 months from purchase.
• Live Webinar: Access ends 1 month after the live session.

Need to extend an expired course? View instructions on how to extend your access.

Courses purchased within the last year are eligible for a 2-week extension of access.

• Purchase here: Course Extension $25.
• For multiple courses, submit a separate payment for each.
• Once you’ve purchased, email info@elotus.org with the course title(s) you want reactivated.

Note: Courses purchased over 1 year ago will automatically receive a refund for the extension fee, as they are not eligible for extension.

If you bought a course by mistake or have taken it before, email info@elotus.org right away to request a refund.

We’re sorry you can’t make it! You can cancel your Live Webinar registration up to 5 business days before the event for a full refund. If you cancel within 5 business days, you’ll receive store credit instead.

To cancel, email your request to info@elotus.org.

If your payment didn’t go through, here are a few things to try:

• Make sure the billing address matches the one on your card.
• Try your home or clinic address.
• If you’ve recently moved, your previous address might work.
• Double-check your card number, CVV, and expiration date.

If it’s still not working, feel free to email us at info@elotus.org—we’re happy to help!