Frequently Asked Questions

I can't log in.
I can't find my course.
Where are my NCCAOM PDAs?
Do you report to FL CE Broker?
Course Tech Support
How do I use my Gold Pass?
How do I redeem my voucher?
View All Questions

Frequently Asked Questions

My Account

I’m having trouble logging in. What should I do?

Having trouble logging in?

  1. Make sure you're using your correct username, not your email. Sometimes browsers auto-fill your email instead.

  2. If you forgot your username, retrieve it by clicking here, then enter your email on the next page. After finding your username in the email, try using it to log in again.

  3. If you forgot your password, you can also reset it: Reset password instructions

I tried to create an account, but it said that an account already exists. What should I do?

This usually means you’ve already created an account, but haven’t verified your email yet.

Check the email address you registered with for the "Activate Your New eLotus Account" verification email. If it's not in your inbox:

  • Gmail users: check the Promotions tab
  • Other users: check your Spam or Junk folder

Click the link in the email to verify your account and complete the setup.

How do I update my license information?

To update or add information for your acupuncture license:

  1. Click My Account, then select My Profile
  2. Click license information
  3. Enter or update your license details, then click Save (at bottom of page) to confirm changes.
I’m having trouble logging in. How do I reset my password?
  1. Click here and enter your username or account email. You’ll receive an email with a one-time reset link (valid for 24 hours).
  2. In the email, click the one-time reset link Reset Password to access your account.
  3. Go to My Account, select My Profile, then click account.
  4. Enter and confirm your new password, then click Save at the bottom of the page.

Gold Pass Membership

What is the Gold Pass and what are the benefits?

The Gold Pass is the best CEU offer in the industry! It gives you 1-year unlimited access to our full library of online English courses*, including:

  • Live Webinars
  • Distance Learning Videos
  • Distance Learning Articles
  • Distance Learning Audio Courses

All courses include quizzes and CEU certificates upon completion.

You’ll also receive an Evergreen Herbs Collection Voucher equal to the value of your Gold Pass, redeemable for Evergreen Collection Formulas. Learn more about the voucher.

*The Gold Pass does NOT include: Special Events or their recordings, in-person Live Seminars, workshops, and non-English courses (Chinese, Spanish, Portuguese). These must be purchased separately.

How do I redeem my Evergreen Collection Formulas Voucher from my Gold Pass purchase?

Redeem your voucher at www.evherbs.com.

Voucher Expiration:

  • Monthly Financing: Voucher is issued monthly, valid until your next installment date
  • Annual Plan: Voucher expires with your Gold Pass (1 year from purchase)
How do I update my credit card for Gold Pass Auto Renew?
  1. Click My Account, then select My Profile
  2. Select the Manage Gold Pass tab
  3. Make sure Auto Renew is turned ON, then click Update.
  4. Enter your new credit card info and billing address:
    • Click UPDATE AND CHARGE to update your card and charge it today, or
    • Click UPDATE to save your card info without immediate charge (your card will be charged on the next scheduled billing date)
I can’t update my credit card to renew my Gold Pass—what should I do?

If the Manage Gold Pass option is no longer visible under My Account > My Profile, please contact us directly:

How do I turn off Auto Renew for Gold Pass?
  1. Click My Account, then click My Profile
  2. Select the Manage Gold Pass tab
  3. Switch Auto Renew from ON to OFF, and confirm.
When does my Gold Pass expire?

Your Gold Pass is valid for 365 days from the purchase date.

To check your renewal or expiration date, go to My Account > My Profile > Manage Gold Pass.

What courses are included or excluded from the Gold Pass?

The Gold Pass includes 1-year unlimited access to all online English courses (exceptions listed below), including:

  • Live Webinars
  • Distance Learning Courses
  • Articles
  • Audio Courses
  • CEU Certificates (course and quiz completion required)

Not included (must be purchased separately):

  • Non-English Courses (Chinese, Spanish, Portuguese)
  • In-person Seminars
  • Workshops
  • Special Events and their recordings
Included Excluded

All Online English Courses:

  • Live Webinars
  • Distance Learning – Videos
  • Distance Learning – Articles
  • Distance Learning – Audio Courses

Purchase separately:

  • Special Events and their recordings
  • In-person Seminars
  • Workshops
  • Non-English Courses

All included courses come with:

  • 1-Year Unlimited Access
  • CEU Certificates (require completion)
  • Clinical Manual access
How do I access Distance Learning courses (videos, articles, audio recordings) with my Gold Pass Membership?

Log in to your Gold Pass account to enjoy unlimited access to our premium content.

Option 1 – While browsing the site:

  1. If you see a course you like, click the title to open its detail page.
  2. If you’re logged in as a Gold Pass member, you’ll see a Gold Pass Free Access button instead of a price. Click it to unlock the course.

Option 2 – Through My Gold Pass Menu:

  1. Go to My Account > My Gold Pass Menu.
  2. Under DISTANCE LEARNING, choose any category to browse course listing.
    • WATCH CEU VIDEOS – Alphabetical list
    • NEW RELEASES CEU VIDEOS – Recently added
    • MOST POPULAR VIDEOS – By popularity
    • LISTEN TO CEU AUDIO – Audio-only courses
    • READ CEU ARTICLES – Article-only courses
  3. Click a course title to open it.
    To search for courses, filter by Speakers or Course Title (use one keyword, e.g., “Ethics,” “Safety,” or “Master Tung”).

On the blue course access page, you can watch videos, download lecture notes, take the quiz, and access the Clinical Manual of Oriental Medicine.

How do I access a Live Webinar with my Gold Pass Membership?

Log in to your Gold Pass account to enjoy unlimited access to our premium content.

  1. Go to My Account › My Gold Pass Menu.
  2. Under WATCH LIVE WEBINARS, click LAUNCH for the course.
    • Check Recent CEU Webinars for sessions you qualify for Live CEUs.
    • Browse Upcoming Live Webinars to see upcoming events included with your Gold Pass.
  3. On the blue course access page:
    • Click Click to Watch Webinar (top-right) to join the Zoom room.
    • Download lecture notes before the webinar.
  4. After attendance is verified, the quiz will appear on the same page within 24 hours.
  5. The video recording will be available within 1–3 business days.

My Orders

Where can I find my orders or print an invoice?
  1. Click My Account, then select My Orders.
  2. Select the order number to view your purchased courses.
  3. To print the invoice, click Click to open a window with a printable invoice, then in the new window scroll down and click Print Invoice.
Course Missing: I can't find a course I purchased. How do I check if it has expired?

Check My Account › My Active Courses for all your active courses.

Don’t see your course listed?

  • If you just bought it: Email us at info@elotus.org for quick help.
  • If you bought it a while ago: The course may have expired.

How to check if your course has expired:

  1. Go to My Account › My Orders to find the order date.
  2. Check the course type:
    • Distance Learning: Access ends 6 months from purchase.
    • Live Webinar: Access ends 1 month after the live session.

Need to extend an expired course? View instructions on how to extend your access.

Course Missing: My course expired. How do I get an extension?

Courses purchased within the last year are eligible for a 2-week extension of access.

  • Purchase here: Course Extension $25.
  • For multiple courses, submit a separate payment for each.
  • Once you’ve purchased, email info@elotus.org with the course title(s) you want reactivated.

Note: Courses purchased over 1 year ago will automatically receive a refund for the extension fee, as they are not eligible for extension.

I accidentally purchased a course. How do I get a refund?

If you bought a course by mistake or have taken it before, email info@elotus.org right away to request a refund.

I can’t attend a live webinar—can I get a refund?

We’re sorry you can’t make it! You can cancel your Live Webinar registration up to 5 business days before the event for a full refund. If you cancel within 5 business days, you’ll receive store credit instead.

To cancel, email your request to info@elotus.org.

I tried to purchase a course, but it didn’t go through.

If your payment didn’t go through, here are a few things to try:

  • Make sure the billing address matches the one on your card.
  • Try your home or clinic address.
  • If you’ve recently moved, your previous address might work.
  • Double-check your card number, CVV, and expiration date.

If it’s still not working, feel free to email us at info@elotus.org—we’re happy to help!

My Courses

How long can I access my courses?
Course Type Access Period Notes

Distance Learning

Video, Article, Audio

6 months
1 year with Gold Pass
  • Accessible anytime, anywhere!

Live

Webinars, Seminars

1 month
1 month with Gold Pass, then the Distance Learning version afterward
  • Must attend live for Live CEUs - no exceptions!
  • Video recording - available within 3 days

Dr. Jimmy Chang’s Pulsynergy Series

1 year
1 year with Gold Pass

Dr. Li-Chun Huang’s Auricular Series

1 year
1 year with Gold Pass
Where can I take the quiz?
  1. Go to My Account.
  2. Click on Take Quizzes.
  3. Select the quiz title, complete it, and fill out the evaluation form to earn your CEUs.
How do I access my Distance Learning courses (videos, articles, audio recordings)?

You can watch Distance Learning courses anytime.

  1. Go to My Account.
  2. Click on My Active Courses and select the course title.
  3. On the blue course access page, you can watch the video, download lectures, take the quiz, and access the Clinical Manual of Oriental Medicine.
How do I access a Live Webinar?

Live webinars are available only at their scheduled date and time.

  1. Go to My Account › My Active Courses.
  2. Click the Live Webinar course title.
  3. On the blue course access page:
    • Click Click to Watch Webinar (top-right) to join the Zoom room.
    • Download lecture notes before the webinar.
  4. After attendance is verified, the quiz will appear on the same page within 24 hours.
  5. The video recording will be available within 1–3 business days.
What types of courses do you offer and what’s included?
Course Type Includes Access Period

Distance Learning – Video

Accessible anytime, anywhere
  • Video recording
  • Lecture notes
  • Quiz for CEUs
  • Clinical Manual access

6 months
1 year with Gold Pass

Distance Learning – Article

Accessible anytime, anywhere
  • Downloadable PDF
  • Quiz for CEUs
  • Clinical Manual access

6 months
1 year with Gold Pass

Distance Learning – Audio

Accessible anytime, anywhere
  • Downloadable MP3
  • Lecture notes
  • Quiz for CEUs
  • Clinical Manual access

6 months
1 year with Gold Pass

Live CEU Webinars

Must attend LIVE
  • Webinar - live access on Zoom
  • Video recording - available in 1-3 days
  • Lecture notes
  • Quiz for CEUs
  • Clinical Manual access

1 month
1 month with Gold Pass, then the Distance Learning version afterward
Live Webinar: I attended recently—where’s my quiz?

If you attended the entire webinar, your quiz will be available within 24 hours, and you’ll receive an email notification when it’s ready.

For webinars held on Friday, Saturday, or Sunday, the quiz will be posted by late Monday afternoon.

If you don’t receive the email after the expected time, contact info@elotus.org.

Live Webinar: Where can I download the lecture notes for an upcoming webinar?

Lecture notes are available 1–3 days before the webinar on the blue course access page.

  1. Go to My Account › My Active Courses.
  2. Select the Live Webinar course.
  3. On the blue course access page, download the notes before the webinar.
Live Webinar: Will I get access to the recording after attending?

Yes! The video recording will be available to watch on the blue course access page within 1–3 business days after the live event.

Live Webinar: I missed the live session—can I still watch it?

Yes! The video recording will be available to watch on the blue course access page within 1–3 business days after the live event. However, without attending live, you’re not eligible for Live CEUs.

If you’d like to earn Distance Learning CEUs for the course, please email info@elotus.org to request the quiz.

The audio or video quality of the course I purchased is poor.

If you purchase a course released before 2017, please note that the recording quality may be limited due to previous technical constraints.

For a better experience, we recommend exploring our New Video Releases, where you'll find our latest courses produced with the most-up-to-date production standards.

If you're unsure about a course, you can check its detail page for the original air date to ensure that you select newer recordings with the best quality.

My course disappeared from my account. What does this mean?

If a course is missing from your account, it may have expired.

My course expired. Can I get a course extension for the quiz and course?

You can still get an extension for a course that expired, as long as you purchased it within the last year.

View instructions

I forgot to take the quiz and it's no longer in my account. Can I get an extension to access it?

As long as you purchased the course within the last year, you can still get a two-week extension to access the quiz.

View instructions

CEU Certificates

Where can I download my certificate and receive CEUs?

You can download your Certificate of Completion from your account.

  1. Click My Account, then select My CEUs.
  2. Click View/Print Certificate to download the PDF.
  3. If you see Take Course Evaluation instead, complete the evaluation first — your certificate will be available immediately afterward.
What is the course evaluation (course survey), and where can I find it?

The course evaluation is a short survey asking for your feedback on the class content and the instructor.

You can find the course evaluation in the My CEUs section. If it hasn’t been completed, the certificate column will display a Take Course Evaluation link.

I do not see the CEUs under My CEUs.

If your CEUs are not showing, you may need to retake the quiz. Follow these steps:

  1. Go to My Account.
  2. Click Take Quizzes and select the quiz you want to retake.
  3. After completing the quiz, go to My CEUs and take the Course Evaluation.
  4. Once the evaluation is complete, you can View/Print Certificate.
How can I download my NCCAOM-branded certificates?

NCCAOM-branded certificates are emailed directly to you from NCCAOM. Certain states automatically receive these certificates. If you did not get yours, please contact us at info@elotus.org.

I am licensed with FL. Do you report to the CE Broker?

Yes, we report to the FL CE Broker daily (at midnight). To ensure timely reporting, please verify your FL acupuncture license in your eLotus profile:

  1. Click My Account, then select My Profile.
  2. Confirm that one of the License Boards is set to FL and includes your Florida license number.
  3. Your license number must start with AP (e.g., AP1122 is valid; FL1122 is not accepted).
My CPR Basics class certificate is missing from the NCCAOM PDA portal. What should I do?

If you don't see your CPR Basics class in the NCCAOM PDA portal, you need to upload your certificate manually:

  1. Download your certificate from eLotus: View instructions
  2. Manually upload your certificate to the NCCAOM portal: View NCCAOM upload instructions

Board Requirements

How do I find courses for my state boards or other official associations?

eLotus courses are accepted or approved by the following organizations: NCCAOM, CA Board, FL Board, IL Board, TX Board, AFPA, AHPRA, BAcC, CCHPBC, IVAS, NZASA, and NZRA.

To find courses for a specific state board or association:

  • Option 1: Select one from the options in the top navigation menu under CEU Courses
  • Option 2: Use a filter on the left of any course listing page
Is my course approved for NCCAOM PDAs?

About 99% of our courses are approved for NCCAOM PDAs. If a course is not approved, it will be clearly indicated on the course detail page.

To ensure your course is approved, use the top navigation menu: Move your mouse over CEU Courses, and under the ACU BY BOARD (USA) options, select NCCAOM to browse approved courses.

How do I know if a course is approved for a specific category by my board?

You can double-check the approved boards and categories on a course's detail page, under CONTINUING EDUCATION CREDITS, and also below the course image icon on the right.

Certification Programs

What certification programs do you offer at eLotus?

We currently offer two certification programs:

What is the purpose of the certification programs?

Our Certification Programs are thoughtfully curated and designed to empower you to excel in targeted modalities. By participating in these programs, you will gain the essential knowledge and skills needed to thrive in your chosen area.

Join us to elevate your expertise and stand out in your profession!

What is the process of a certification program?

Complete Requirements: To begin a certification program, start by completing all required courses at your own pace. You must be a licensed acupuncturist or herbalist to participate. There is no registration fee; you only need to cover the costs of the courses and the exit exam. Note that the Pulsynergy 1, 2, 3 program requires a separately paid internship with Dr. Jimmy Chang.

Pro Tip: The eLotus Gold Pass offers you full access to all required courses, along with additional Live Webinars and Distance Learning courses covering a wide range of TCM-related topics. Don’t miss out on this outstanding value!

Exit Exam: After completing all requirements, contact us to activate your exit exam for $150. You have two opportunities to pass the exam within one month of your payment.

I am ready to take the exit exam for the Master Tung’s Acupuncture Certification Program/Pulse Diagnosis Certification Program. How do I proceed?

Ready for the exit exam? Email info@elotus.org to begin verification (up to two weeks). Once verified, you’ll receive a link to purchase the exit exam for $150.

After payment, you can find the quiz under "Take Quizzes." You have two opportunities to pass the exam within one month of your payment.

eLotus Perks

eLotus CORE (Collection of Real Essentials)

eLotus CORE is a free TCM resource center with essential materials to help you build a strong practice.
It’s created for practitioners and is updated regularly — we welcome suggestions at
manager@elotus.org.

Current free sections:

TCM Wisdom Tube

Unlock valuable knowledge with TCM Wisdom Tube, featuring free webinar recordings available for you to watch anytime! Discover our free courses and start elevating your clinical skills today!

Don't miss out on even more educational content on our YouTube channel.

Watch-it-Free (WIF) Events

Our Watch-it-Free events are your opportunity to access live webinars at no cost! To join the live webinar for free, sign up in advance with a promo code shared from our social media and email lists (limited free seats). Keep in mind that no CEUs or video replay are included with the free WIF promotion, but CEUs can be purchased on the webinar day.

Stay informed about upcoming events and exclusive promotions—join our email list or follow us on social media!

Clinical Manual of Oriental Medicine (FREE with course registration!)

The Clinical Manual is an essential resource for TCM practitioners, effectively bridging the divide between traditional Chinese and Western medicine, especially where herbal and pharmaceutical treatments intersect. The manual features Evergreen Herbs' proprietary blended herbal formulas, developed for modern ailments by contemporary masters, delivering in-depth explanations, expert clinical guidance, and proven strategies for safe and effective practice.

When you purchase a course on eLotus, you gain invaluable access to the Clinical Manual at no additional cost, for as long as your course is active. This is a key advantage that enhances your learning and application of TCM.

Live Webinar Support

How do I join a Live Webinar?

Access to a live webinar is only available at the scheduled date and time. To join:

  1. Log in and click on My Account.
  2. Select My Active Courses.
  3. Click on the Live Webinar course.
  4. On the blue course access page, click the Click to Watch Webinar button (top right) to join via Zoom.
How do I join a live webinar with my Gold Pass membership?

Access to a live webinar is only available at the scheduled date and time. To join:

  1. Log in and click on My Account.
  2. Select My Gold Pass Menu.
  3. The Live Webinar course appears at the top of the page on the scheduled date under Watch Live Webinars. Click LAUNCH to go to the blue course access page.
  4. Click the Click to Watch Webinar button (top right) to join via Zoom.
How do you record my attendance for live webinars?

Attendance is tracked automatically when you join the webinar via Zoom. To earn CEUs, you must attend the entire course—no exceptions!

My Zoom app isn’t working—how can I still attend the live webinar?

If your Zoom app is malfunctioning, email us right away at info@elotus.org.

You can also join the webinar from your web browser:

  1. On the blue course access page, click Click to Watch Webinar (top right).
  2. Click Launch Meeting.
  3. If prompted to open the Zoom app, select Cancel.
  4. Select Join from your browser.
eLotus Live Webinar – Zoom Access Guide

To join our live webinars, you’ll need a compatible device and the Zoom app installed on your device.

Device Zoom App

Windows Computer

 Download for Windows

Mac

 Download for Mac

iPhone

 Download for iPhone

Android

 Download for Android

Course Tech Support

Video Issues: “Permission is required” or “Video not available”

If your video isn’t loading, try:

  • Using Google Chrome or Firefox
  • Refreshing the page
  • Clearing your browser cache
  • Trying Private/Incognito mode
Audio Issues: No sound on video

Check that:

  • The video player audio isn’t muted
  • Your computer’s volume is turned up
  • Audio isn’t routed to a Bluetooth device
Tech Issues: I can't find the lecture notes that I downloaded.

If you can’t find your downloaded lecture notes:

  • Windows/Mac: Look in the Downloads folder
  • Android: Check Files or My Files app
  • iPhone: Check the Files app
Tech Issues: The quiz is not loading.

If the quiz won’t load, clear your browser's cache and reload the page.

Not sure how to clear your browser's cache? Click the links below for instructions: