Frequently Asked Questions

Account Basics

If you attempted to request for a new password and it says the email doesn't exist or tried creating another new account but it says the email address is already taken, this means that you already have an account but it has not been activated yet.

After creating a new account, a message appeared asking the user to verify their email address with a link that was sent to their inbox. The email subject is "Activate Your New eLotus Account". If you did not find this email in your inbox, please check your spam, junk, and promotions folders.

If you are still unable to find the email, do a quick search for "Activate Your New eLotus Account" in your email.

If you are having trouble logging in, please click here to reset your password and/or have your username emailed to you.

An email containing your username and a link to reset your password will be sent to you. To reset your password, click on the link in your email. This link is a one-time login and will expire after 24 hours.

After clicking on the link, please change your password once you are in your account by clicking on "My Profile". Enter your new password in the "Password" box and "Confirm Password". Finally, click "Save".

Are you having trouble with your account in which every time you log in, it says password or username is incorrect? You've already reset your password and typed your credentials exactly as is but it still does not let you back in.

If so, the first thing to do is double check your username. Go back to the email received when trying to reset your password to verify your username. In 99% of these cases, the username is not entered correctly (most people accidentally type in their email address instead of their username).

If that still does not work, double check that your credentials are being typed in correctly. Remember, the username and password terminals are case sensitive.

Getting Started
  Live Seminars Live Webinars Distance Learning
Videos
Webinar Weekdays TCM Wisdom Tube
Time/Location Throughout the U.S. on weekends Online on weekends Online anytime. Watch at your own pace. Online on weekdays Online anytime. Watch at your own pace.
Length of Course 8 hrs 8 hrs Varies 1 hr 1 hr
Has CEUs/PDAs Yes (8 units)* Yes (8 units)* Some (Varies)* No No
Quiz Required for CEUs/PDAs No Yes Yes N/A N/A
Has Lecture Notes Yes Yes Yes Yes Yes
Can Ask Questions/
Live Interaction
Yes Yes No Yes No
Can Watch Again No Yes*** Yes No Yes
Can Do at Home/
Office
No Yes Yes Yes Yes
Cost $150/day** $125/day** Varies Free Free
(limited time only)

Free online access of the Clinical Manual of Oriental Medicine with Live Seminar registrations, Live Webinar registrations, and Online Course purchases.

*For specific course approval please check the course's purchase page for details.
***Free webinar replay access after each webinar. See webinar's purchase page for details.

Live Seminars Live Webinars Distance Learning Videos Webinar Weekdays TCM Wisdom Tube
8 hours 8 hours online Seminar / Webinar
recordings
1 hour online Free Webinar Weekdays
recordings
compare-icon-live-seminar compare-icon-live-seminar compare-icon-live-seminar compare-icon-live-seminar compare-icon-live-seminar

These are classes that you travel to and attend in person.

Each class is from 9:00 a.m. to 6:00 p.m. and approved for 8 units each. For specific course approval please check the course's purchase page for details.

CEU certificates are given upon attendance. No quiz required.

Click here to see the complete Live Seminar schedule.

These are classes you attend via the internet. During the webinar, you will be able to interact with your colleagues, sometimes with the speaker, as well as ask questions through the live chatroom.

You must log-in at the scheduled time to attend the webinars.

Each class is from 9:00 a.m. to 6:00 p.m. and approved for 8 units each. For specific course approval please check the course's purchase page for details.

CEU certificates are available upon passing a short, 15 questions quiz.

Click here to see the complete Live Webinar schedule.

These are on-demand video recordings of our 8-hour seminars or webinars that you watch at your own pace. You can fast forward, rewind, pause, or stop the recording at any time.

The length of these recordings range from 1-13 hours.

Some of the video recordings are approved for CEUs/PDAs. The number of units approved for these classes varies depending on the length of the recording. For specific course approval please check the course's purchase page for details.

CEU certificates are available upon passing a short, 10 questions quiz.

Click here to see available video recordings.

These are 1-hour webinars that occur during the week, and are completely FREE.

LotusWEBINAR Weekdays are not eligible for any CEUs/PDAs but are great ways for you to take a sneak preview of upcoming classes/speakers.

Sign up to receive our weekly invitations.

Click here to see what’s coming up.

TCM Wisdom Tube is an archive of our past Webinar Weekdays.

These are 1 hour on-demand video recordings that are completely FREE.

Lecture notes included, if available.

Start watching now!

Continuing Education Unit (CEU) is synonymous to Continuing Professional Development (CPD) and Professional Development Activity (PDA).

Yes, our courses are accepted for CEU/PDA/CPD in the United States, Canada, and international associations by CA, FL, IL, and TX Acupuncture Boards, and by NCCAOM, ABORM, AFPA, AHPRA, BAcC, CAAA, CTCMA, IVAS, NZASA, and NZRA. Please check individual course descriptions for CEU details.

Types of Courses Prices
Live CEU Seminars $150
Live CEU Webinars $135
Distance Learning CEU Courses Varies
Webinar Weekdays FREE
TCM Wisdom Tube
(1-hr webinar recordings)
FREE

Or to access unlimited CEUs for 365 days, the Annual Gold Pass gives you full access to the Live Webinars and all the Distance Learning CEU Courses for a low rate.

We currently accept Visa, Master Card, and American Express. Charges will be in USD.

After purchasing a course, click on "My Active Courses" to see a list of courses that you currently have access to. Click on the course name to be taken to the blue-colored course access page. From here, you will be able to find the link to access the course, download lecture notes, and take the CEU quiz.

Live CEU seminars and webinars: 100% refund minus $25 fee for all refunds/exchanges at least 7 days before the seminar/webinar weekend; no refunds/exchanges thereafter. All requests for cancellations and transfers must be submitted in writing.

eLotus reserves the right to cancel classes in the case of unexpected circumstances. In such cases, a full refund of the tuition will be issued. If you are making travel plans for live events, we recommend that you confirm the event with us two weeks prior to the scheduled date. Travel expenses in cases of cancellations will NOT be reimbursed.

Distance learning courses: These online courses are immediately accessible after purchase therefore are non-refundable.

Continuing Education

There are 2 ways to get to the quiz:

1. From the course access page [My Active Courses >> Click on course title]

2. Click on "My Quizzes". You will find a list of all the quizzes for the courses you've purchased here. To start taking the quiz for a specific course, just click on the name of that course.

Go to "My CEUs"

If you see “Awaiting Course Evaluation”, click on it to complete the course evaluation. Once completed, go back to "My CEUs", and you will see "View/Print Certificate". Click on it to download a pdf copy of your CEU certificate.

Please save/print a copy of this certificate for your records. CEU Certificates will only remain in your account for two years. A $25 fee will apply if you need to retrieve any previous CEU certificate that are no longer accessible online.

Yes! Click on the course title to see the exact number of credits that satisfy each category.

Click here to see a list of courses that have SAFETY points for NCCAOM.

Click here to see a list of courses that have ETHICS points for NCCAOM.

Yes. If you are an Acupuncture Physician in Florida, please check the box in your course evaluation (after passing the exam) indicating that you would like credits reported on your behalf to cebroker.

No worries, we're happy to help! Please Contact Us right away to let us know. Please note, there is a twenty-five dollar ($25) processing fee for amending a certificate of completion after one has been generated. This includes any requests for correcting your name, license number(s), or licensing board.

Beginning May 1, 2020, NCCAOM PDA certificates are distributed via email by the NCCAOM within 2 weeks of quiz completion date and your credits will be reported to your NCCAOM portal.

In other words, if you complete any quiz AFTER 5/1/2020, you will receive an email from NCCAOM with your PDA certificate attached. Please allow 2 weeks from quiz completion for this process to take place. Additionally, PLEASE BE SURE in your "My Profile" that you have selected "NCCAOM" as your license board and have entered your NCCAOM ID # in the "License Number" field. We will not automatically know that you are NCCAOM certified if it is not indicated in your profile.

Important Fees:

There is a twenty-five dollar ($25) processing fee for amending a certificate of completion after one has already been generated. This includes any requests for correcting your name, license number(s), or licensing board(s).

There is a seven dollar ($7) fee for expedited reporting and/or manual reporting per certificate.

Gold Pass Membership

The eLotus Gold Pass is an annual membership program that gives you 365 days of unlimited access to our online English CEU courses. This includes live webinars, videos, audios, and articles.

As a Gold Pass member, you will receive exclusive membership benefits from our Sponsors (Store Vouchers, discounts, and free shipping!). Click here for details.

As a Gold Pass member, you no longer have to purchase or register for any live webinars or distance learning courses. We have automatically added ALL of them to your account!

LIVE CEU WEBINAR

  1. On the day of the webinar, click on MY GOLD PASS MENU.
  2. You will see a green LAUNCH button at the top of the page. Click "LAUNCH" to go to the blue-colored course access page.
  3. Click on "Click to Watch Webinar" to enter the webinar room.

Please note, full day attendance from start to finish is REQUIRED. The webinar room opens at 8:30am (Pacific Time).

DISTANCE LEARNING CEU - VIDEO, AUDIO, AND ARTICLE

  1. Click on MY GOLD PASS MENU.
  2. Under DISTANCE LEARNING, select if you want to WATCH CEU VIDEOS, LISTEN TO CEU AUDIOS, or READ CEU ARTICLES
  3. For distance learning courses in which you want to find a specific speaker, click on "WATCH CEU VIDEOS". Use the filter at the top of the page to select course type and the speaker name. Then click "Apply". For example, if I want to find all courses by Dr. John Chen, I would check mark all 3 course types (video, audio, and article), select "John Chen" as the speaker, then click "Apply".
  1. Log into your eLotus account
  2. Click on MY GOLD PASS MENU
  3. Click on "Review Recent 8-CEU Webinar"
  4. Click on the course title to open to the blue-colored course access page
  5. Click yellow-colored "Take Quiz" button

CEUs are included with the purchase of the Gold Pass with no extra costs. A CEU certificate can be printed immediately upon course completion (after passing a short quiz and completing an evaluation), and is saved in your account for up to 3 years.

99% of our live streaming webinars are made into videos after the event is over. But we do encourage you to participate in the live webinars so that you can ask the instructor questions and interact with your colleagues. If a particular webinar will not be archived as a CEU video recording, it will be noted on our website so you can plan ahead.

If you choose to purchase your eLotus Gold Pass with Monthly Installments, your first payment of $400 is due at the time of purchase. The remaining cost will be split into 11 monthly payments of $100, starting one month after the initial purchase. This equals to a total out-of-pocket price of $1500. Currently there are no finance fees with the Monthly Installment option. Additional fees may be incurred as a penalty for late payments.

Alternatively, you can also opt for the pay-in-full option at $1295. Click here for details.

Whether you choose to pay-in-full or with installments, you will receive exclusive membership benefits from our Sponsors (Store Vouchers, discounts, and free shipping!). Click here for details.

To update payment information:
1. Click on MY GOLD PASS MENU.
2. Scroll all the way down and click on "Manage My Gold Pass" to update your information.

Live-Streamed CEU Webinar (Online)

Follow these steps on the day of your Live CEU Webinar:

  1. Click My Account after logging in at elotus.org
  2. Click My Active Courses
  3. Click on the webinar title
  4. Click the green Click to Watch Webinar button
  5. Click the Lecture Notes icon to access course handouts. (Available the day before webinar)

At the completion of the live webinar, you will take a 10-question multiple choice quiz and after passing with a 70% or better, you'll be able to download your CEU certificate.

*Live webinar attendance is REQUIRED to receive continuing education credits. The accreditation bodies require that you participate as if you were present at an in-person CE. Participating for a portion of the class and then watching the video replay for any missed content does NOT count towards full live attendance.

You will need a device (computer, laptop, tablet, or phone) and internet connection to attend a webinar. No special software download is required. It is 100% browser-based.

You can click here to run a diagnostic test to ensure your computer and network connections are properly configured and to test your internet speed before registering for a webinar.

For best audio and video stability, we recommend using Google Chrome with a wired internet connection.

For best sound levels, we recommend that you use an external computer speaker for your volume control. In addition, we recommend laptop users to have a headset ready as well.

For bandwidth optimization, we suggest having only one browser open for the entire length of the webinar. This will enhance the flow of images from the webinar and maintain the responsiveness of your screen controls. It is also recommended that you do NOT browse the internet while attending the webinar.

To use your iPad or iPhone to join us for a Live Webinar, please download and install the FREE Adobe Connect Mobile App from App Store.

To use your Android mobile phone or tablet, please download the FREE Adobe Connect Mobile App from Google Play.

On the day of your registered webinar, log in to the webinar meeting room by following the steps below:

Follow these steps on the day of your Live CEU Webinar:

  1. Click My Account after logging in at elotus.org
  2. Click My Active Courses
  3. Click on the webinar title
  4. Click the green Click to Watch Webinar button
  5. Click the Lecture Notes icon to access course handouts. (Available the day before webinar)


Our webinars are based on an automatic platform in which live tech support will be unavailable on the event day. Please test your device at least 1 day before the webinar to ensure a smooth online experience. If you have not checked your system prior to the event and encounter any technical difficulties, we regret that we are not able to offer any tech support or refund.

Yes. You will be able to communicate with the speaker via the chatroom during a live webinar.

Webinars are from 9:00AM-6:00PM (Pacific Time). Meeting rooms open at 8:30 a.m.

Lunch is from 1:00PM-2:00PM, Pacific Time. There are also 2 short breaks in the morning and two breaks in the afternoon, after lunch.

Lecture notes for webinars will be available no later than the Thursday before the webinar weekend. The link to access and download the lecture notes is on the blue course access page for that webinar.

To access and download the lecture notes, follow the steps below:

  1. Click My Account after logging in at elotus.org
  2. Click My Active Courses
  3. Click on the webinar title
  4. Click the Lecture Notes icon to access course handouts. (Available the day before webinar)


When the recording is available, the link to access the recording may be found on the blue-colored course access page. You will have 4 weeks from the webinar event to watch the class again.

Live CEU Seminar (In-Person)

Live seminars are CEU classes that you travel to and attend in person. Seminars are from 9am-6pm PT. Lunch is from 1pm-2pm PT. There are four 15-minute breaks throughout the day.

Follow these steps on the day of your Live CEU Seminar:

  1. Arrive before 9am local time to sign in*.
  2. Enjoy the class.
  3. Receive CE certificate at the end of the day.

*Seminars are typically held at our Seminar Office in the City of Industry, CA. Visit the course's purchase page for specific location.

You can register for a live seminar up until the day of the class, upon space availability. However, if you register after the Thursday before the seminar weekend, your CEU/PDA certificate of completion might not be available for you on the day of the seminar when you sign in.

Please note, upon space availability, there is a $25 on-site registration fee for in-person seminars.

Yes, you are able to register on-site, upon space availability. However, there is a $25 on-site registration fee. In addition, you will not receive your certificate of completion on the day of the seminar; it will be emailed to you at a later date.

Distance Learning CEU Courses (Video, Audio, Articles)

Distant learning courses are online, on-demand courses you take at your own time and pace. We have 3 different types of Distance Learning CEU online courses:

Videos are online courses that are on-demand and previously recorded webinars.
Audios are audios of our past webinars that you can listen to online or download them as mp3 audio tracks.
Articles are PDFs that you can either read online or download.

Most distance learning online courses are approved for CE credit. The number of units approved for these courses vary depending on the length of the course. For the number of units approved for a specific distance learning course, please check the course purchase page.

Follow these steps to complete your Distance Learning CEU course:

  1. Log in to your eLotus account
  2. Click "My Active Courses" >>> Course Title
  3. Complete your video, audio, or article course.
  4. Pass Quiz upon course completion.
  5. Receive CE certificate instantly in your account.

To receive CEUs/PDAs for distance learning courses, you will need to pass a short course quiz with 70% or higher, and complete a required course evaluation. Once you have passed the course quiz and completed the required course evaluation, your Certificate of Completion is immediately available for you to print. You will have 4 months from the day of your purchase to pass the quiz, complete the course evaluation, and print/save a copy of your certificate of completion.

Your certificate of completion is available for you to print or download once you pass the course quiz and complete the required course evaluation survey. Make sure to print/save a copy of the certificate for your records. Access to the certificate expires when your course expires. (There will be a $25 retrieval fee for certificates after your course expiration.)

Yes, lecture notes are included with the video and audio recordings. The link to download the lecture notes can be found on the blue course access page for that course.

To access and download the lecture notes, follow the steps below:

  1. Log into your eLotus account
  2. Click on "My Active Courses"
  3. Click on the course title of the webinar to open the blue course access page
  4. Click on the "Lecture Notes" logo to start downloading the lecture notes

You will have 4 months from the date of purchase to access a distance learning course. For distance learning courses with CEUs/PDAs, this includes passing the course quiz, completing the course evaluation, and printing/saving your certificate of completion.

Distance learning video courses are web-based. You only need to have internet access (see note below regarding connection speed) and a web browser such as Windows Internet Explorer or Mozilla Firefox (recommended). No special software download is required to watch these video recordings. It is 100% browser-based.

Click here to run a diagnostic test to ensure your computer and network connections are properly configured and to test your internet speed.

To just listen to the audio recordings, you do not need any program or software, just speakers or a headset.

To download the audio recordings, you will need an unzip program to unzip the file and an mp3 player to play the audio tracks.
If you do not have an unzip program, click here for a free download of WinZip.
If you do not have an mp3 player, click here for a free download of Windows Media Player.

In order to read the CEU articles, all you need is Adobe Reader.

If you do not have one, click here for a free download of the Adobe Reader.

As of 7/1/20, the problem is in Adobe Connect and the Apple software. When adobe connect is used on an iPad, iPad pulls up a desktop version of adobe connect, hence it does not work. You have to disable desktop websites in iPad settings in order for everything to work. It should be fixed in the next version of adobe and iOS.

Webinar Weekdays

LotusWEBINAR Weekdays are our 1-hour webinars that occur during the week, and are completely FREE. During this hour, a seasoned TCM practitioner shares with you their clinical expertise. These webinars are great ways for you to take a sneak preview of upcoming classes and speakers.

Click here to see our Upcoming LotusWEBINAR Weekdays Schedule.

Sign up to receive our weekly invitations to these FREE 1-hour webinars.

No, registration is not necessary for Webinar Weekdays courses. All you need is an eLotus online account. Click here to sign up for a FREE eLotus account.

At the scheduled time of the Webinar Weekday, join the webinar by following the steps below:

  1. Log into your eLotus account
    (Don't have an account? Click here to sign up for a Free account.)
  2. Go to the Webinar Weekdays page under Free Stuff, or click here
  3. Click on the webinar's course name in the calendar
  4. In the pop-up bubble, click on "Launch Course" to open the course page for that webinar
  5. Click on the "Click to Watch Webinar" green button at the top of the course page next to the name of the webinar
  6. You are automatically connected to the 1-hour free Webinar Weekday!

If lecture notes are available, a link to download the lecture notes will be provided on that Webinar Weekday's course access page. Lecture notes are usually available 1-2 days before the webinar.

To access a Webinar Weekday's lecture notes, follow the steps below:

  1. Log into your eLotus account
    (Don't have an account? Click here to sign up for a Free account.)
  2. Go to the Webinar Weekdays page under Free Stuff, or click here
  3. Click on the webinar's course name in the calendar
  4. In the pop-up bubble, click on "Launch Course" to open the course access page for that webinar
  5. Click on the "Lecture Notes" logo to start downloading the lecture notes
  6. Print or save a copy of the notes to your computer!

Webinar Weekdays are broadcasted live so you will need to log in at the designated time in order to watch the webinar.

However, many of our Webinar Weekdays are recorded and available for you to view, FREE, on our TCM Wisdom Tube.

Webinar Weekdays are web-based. You only need to have internet access (see note below regarding connection speed) and a web browser such as Windows Internet Explorer or Mozilla Firefox (recommended). No special software download is required to attend the webinars. It is 100% browser-based.

Click here to run a diagnostic test to ensure your computer and network connections are properly configured and to test your internet speed.
Click here to watch a FREE webinar demo. If you are able to view the demo, your computer is compatible to watch our webinars.

CEUs are not awarded by attending the weekly 1 hour webinars. We host these 1-hour webinars as a platform for sharing TCM knowledge at no cost to you! To earn CEUs, please sign up for one of our Live CEU Webinars on the weekends or purchasing a CEU distance learning course (video, audio, article).

TCM Wisdom Tube

The TCM Wisdom Tube is recordings of our past 1-hour LotusWEBINAR Weekdays that are FREE for you to watch.

To access the TCM Wisdom Tube recordings, just log in to your eLotus account.

Don't have an account? Click here to create an account and start watching FREE recordings now.

To watch FREE 1-hour recordings on our TCM Wisdom Tube, just follow the steps below:

  1. Log into your eLotus account
    (Don't have an account? Click here to sign up for a Free account.)
  2. Go to the TCM Wisdom Tube page under Free Stuff, or click here
  3. Click on the "Launch Course" link next to the course title you would like to watch to open the blue course access page for that recording
  4. Click on the green play button next to "Video Access" to start the free 1-hour recording!

If lecture notes are available, a link to download the lecture notes will be provided on that TCM Wisdom Tube recording's course access page.

To access a recording's lecture notes, follow the steps below:

  1. Log into your eLotus account
    (Don't have an account? Click here to sign up for a Free account.)
  2. Go to the TCM Wisdom Tube page under Free Stuff, or click here
  3. Click on the "Launch Course" link next to the course title you would like lecture notes
  4. Click on the "Lecture Notes" logo to start downloading the lecture notes
  5. Print or save a copy of the notes to your computer!

No special software is required to watch the recordings. Lotus TCM Wisdom Tube recordings are web-based. You only need to have internet access (see note below regarding connection speed) and a web browser such as Windows Internet Explorer or Mozilla Firefox (recommended). It is 100% browser-based.

Click here to run a diagnostic test to ensure your computer and network connections are properly configured and to test your internet speed.
Click here to watch a FREE webinar demo. If you are able to view the demo, your computer is compatible to watch the recordings.

General

The eLotus Clinical Manual of Oriental Medicine is an herbal reference guide of comprehensive information compiled from experts in the field of TCM on proprietary herbal formulations. Information on each of the herbal formulas include Balance Method acupuncture points by Dr. Richard Tan; auricular acupuncture points by Dr. Li-Chun Huang; pulse diagnosis by Dr. Jimmy Chang; and nutritional advice by Dr. Maoshing Ni. Beyond the formula monographs, this reference guide also includes a Symptom-Disease Index, Chinese Diagnostic Index, and a Drug-Herb Index by Dr. John Chen where you can find no where else.

The Mini Manual of Oriental Medicine contains the formula ingredients, functions, and acupuncture points distilled into the most accessible pocket format.

The complete Clinical Manual of Oriental Medicine set is FREE (a $50 value) with each paid Live Seminar registration.

Online access to the Clinical Manual of Oriental Medicine is FREE with each paid Live Webinar registration or Distance Learning Course purchase.

Click here for more information.