Frequently Asked Questions - Gold Pass Membership

What is the Gold Pass and what are the benefits?

The Gold Pass is the best CEU offer in the industry! It gives you 1-year unlimited access to our full library of online English courses*, including:

  • Live Webinars
  • Distance Learning Videos
  • Distance Learning Articles
  • Distance Learning Audio Courses

All courses include quizzes and CEU certificates upon completion.

You’ll also receive an Evergreen Herbs Collection Voucher equal to the value of your Gold Pass, redeemable for Evergreen Collection Formulas. Learn more about the voucher.

*The Gold Pass does NOT include: Special Events or their recordings, in-person Live Seminars, workshops, and non-English courses (Chinese, Spanish, Portuguese). These must be purchased separately.

How do I redeem my Evergreen Collection Formulas Voucher from my Gold Pass purchase?

Redeem your voucher at www.evherbs.com.

Voucher Expiration:

  • Monthly Financing: Voucher is issued monthly, valid until your next installment date
  • Annual Plan: Voucher expires with your Gold Pass (1 year from purchase)
How do I update my credit card for Gold Pass Auto Renew?
  1. Click My Account, then select My Profile
  2. Select the Manage Gold Pass tab
  3. Make sure Auto Renew is turned ON, then click Update.
  4. Enter your new credit card info and billing address:
    • Click UPDATE AND CHARGE to update your card and charge it today, or
    • Click UPDATE to save your card info without immediate charge (your card will be charged on the next scheduled billing date)
I can’t update my credit card to renew my Gold Pass—what should I do?

If the Manage Gold Pass option is no longer visible under My Account > My Profile, please contact us directly:

How do I turn off Auto Renew for Gold Pass?
  1. Click My Account, then click My Profile
  2. Select the Manage Gold Pass tab
  3. Switch Auto Renew from ON to OFF, and confirm.
When does my Gold Pass expire?

Your Gold Pass is valid for 365 days from the purchase date.

To check your renewal or expiration date, go to My Account > My Profile > Manage Gold Pass.

What courses are included or excluded from the Gold Pass?

The Gold Pass includes 1-year unlimited access to all online English courses (exceptions listed below), including:

  • Live Webinars
  • Distance Learning Courses
  • Articles
  • Audio Courses
  • CEU Certificates (course and quiz completion required)

Not included (must be purchased separately):

  • Non-English Courses (Chinese, Spanish, Portuguese)
  • In-person Seminars
  • Workshops
  • Special Events and their recordings
Included Excluded

All Online English Courses:

  • Live Webinars
  • Distance Learning – Videos
  • Distance Learning – Articles
  • Distance Learning – Audio Courses

Purchase separately:

  • Special Events and their recordings
  • In-person Seminars
  • Workshops
  • Non-English Courses

All included courses come with:

  • 1-Year Unlimited Access
  • CEU Certificates (require completion)
  • Clinical Manual access
How do I access Distance Learning courses (videos, articles, audio recordings) with my Gold Pass Membership?

Log in to your Gold Pass account to enjoy unlimited access to our premium content.

Option 1 – While browsing the site:

  1. If you see a course you like, click the title to open its detail page.
  2. If you’re logged in as a Gold Pass member, you’ll see a Gold Pass Free Access button instead of a price. Click it to unlock the course.

Option 2 – Through My Gold Pass Menu:

  1. Go to My Account > My Gold Pass Menu.
  2. Under DISTANCE LEARNING, choose any category to browse course listing.
    • WATCH CEU VIDEOS – Alphabetical list
    • NEW RELEASES CEU VIDEOS – Recently added
    • MOST POPULAR VIDEOS – By popularity
    • LISTEN TO CEU AUDIO – Audio-only courses
    • READ CEU ARTICLES – Article-only courses
  3. Click a course title to open it.
    To search for courses, filter by Speakers or Course Title (use one keyword, e.g., “Ethics,” “Safety,” or “Master Tung”).

On the blue course access page, you can watch videos, download lecture notes, take the quiz, and access the Clinical Manual of Oriental Medicine.

How do I access a Live Webinar with my Gold Pass Membership?

Log in to your Gold Pass account to enjoy unlimited access to our premium content.

  1. Go to My Account › My Gold Pass Menu.
  2. Under WATCH LIVE WEBINARS, click LAUNCH for the course.
    • Check Recent CEU Webinars for sessions you qualify for Live CEUs.
    • Browse Upcoming Live Webinars to see upcoming events included with your Gold Pass.
  3. On the blue course access page:
    • Click Click to Watch Webinar (top-right) to join the Zoom room.
    • Download lecture notes before the webinar.
  4. After attendance is verified, the quiz will appear on the same page within 24 hours.
  5. The video recording will be available within 1–3 business days.