Frequently Asked Questions - Course Tech Support

If your video isn’t loading, try:

• Using Google Chrome or Firefox
• Refreshing the page
• Clearing your browser cache
• Trying Private/Incognito mode

Check that:

• The video player audio isn’t muted
• Your computer’s volume is turned up
• Audio isn’t routed to a Bluetooth device

If you can’t find your downloaded lecture notes:

• Windows/Mac: Look in the Downloads folder
• Android: Check Files or My Files app
• iPhone: Check the Files app

If the quiz won’t load, clear your browser's cache and reload the page.

Not sure how to clear your browser's cache? Click the links below for instructions:

• Google Chrome
• Firefox
• Safari