Frequently Asked Questions
Course Tech Support
Video Issues: “Permission is required” or “Video not available”
If your video isn’t loading, try:
- Using Google Chrome or Firefox
- Refreshing the page
- Clearing your browser cache
- Trying Private/Incognito mode
Audio Issues: No sound on video
Check that:
- The video player audio isn’t muted
- Your computer’s volume is turned up
- Audio isn’t routed to a Bluetooth device
Tech Issues: I can't find the lecture notes that I downloaded.
If you can’t find your downloaded lecture notes:
- Windows/Mac: Look in the Downloads folder
- Android: Check Files or My Files app
- iPhone: Check the Files app
Tech Issues: The quiz is not loading.
If the quiz won’t load, clear your browser's cache and reload the page.
Not sure how to clear your browser's cache? Click the links below for instructions:
